Shipping

TERMS OF DELIVERY TO A BRANCH/LOCKER OR BY COURIER:

• For orders up to 5,000 UAH — delivery is paid by the customer at carrier rates.
• For orders from 5,000 UAH — delivery is free of charge.

DELIVERY TIMES:

• Shipments are sent Monday to Friday.
• Orders are dispatched within 1–2 business days.

TTN tracking numbers are generated automatically. Please monitor messages from the courier service.

Processing time: 1–2 business days for in-stock items, 10–14 business days for pre-orders.

Orders are shipped from our local US warehouse via UPS Ground, Monday to Friday.

TERMS:

• For orders under $250 — shipping is calculated individually at carrier rates during checkout.
• For orders from $250 — delivery is free of charge.

DELIVERY TIMES:

• Processing and fulfillment: 1–2 business days.
• Estimated transit time: 3–5 business days (UPS Ground).

International shipments are carried out by NP Global, Nova Post, and DHL, Monday to Friday.

TERMS:

• For orders from 250 € / $ — delivery is free of charge.
• Shipping costs, as well as all taxes and duties, are included in the order price — no separate payment needed.

DELIVERY TIMES:

• Delivery time depends on the destination country: 1 to 4 weeks.
• Tracking information is sent to the email address provided at checkout.

If you have not received delivery information, please contact us at info@annabo.fashion with your order number.

Please note: due to Russian military aggression, we do not ship to Russia and Belarus.

Upon arrival, international orders may be subject to customs duties and taxes. Please review your country's customs rules before ordering — we cannot predict or cover additional customs charges. We're happy to share our experience: write to info@annabo.fashion.

We want your order to arrive in perfect condition. If your package is damaged or lost during delivery, here's what to do:

1. Contact the carrier's branch where you received (or should have received) the parcel.
2. With the help of a carrier employee, fill out a claim form — this officially documents the issue.
3. Let us know about the situation: info@annabo.fashion.

Important! Please check the parcel upon receipt. To help you effectively, the claim must be filed at the time of delivery.