Returns & Exchanges

We accept returns of items purchased online (for example, if the size or color doesn't suit you) within 14 days of receiving your parcel.

You may also return an item within 30 days for store credit (internal balance) to use for future purchases.

Exchange is available exclusively if the desired item is in stock at the warehouse.

Important: Items made individually to order (made-to-order) are not eligible for return or exchange.

Return Conditions

Please ensure all returns are sent back in their original packaging, including the cardboard box and any additional materials (e.g., ribbon, tissue paper, promotional items) — unworn, unopened, unused, and undamaged, with all tags attached.

You will receive a full refund or store credit for your return, excluding original shipping charges and any return shipping fees incurred.

Due to the exclusive nature of our products, we cannot offer cash refunds — refunds are issued as store credit.

Return Instructions

Start your return through our Returns Portal and wait for approval before sending your item. U.S. customers receive a return label; international customers must ship with a trackable service at their own expense.

Once your return is received, you'll get a confirmation email with your store credit code. Taxes, duties, and fees are non-refundable and remain the customer's responsibility.

Returns must be dropped off at the shipper no later than 7 days after receiving your return label. Items returned after this period will not be eligible for a refund or store credit.

Cancellations

Orders for in-stock items can be cancelled within 10 minutes of purchase, unless already shipped. For pre-order or made-to-order items, cancellations are not possible as they are sent to production immediately. Please be aware that payment processing fees are not refunded to us; hence, cancellations and refunds not issued as store credit will have a 3.7% fee deducted.

We cannot accept returns or exchanges for made-to-order, pre-order, or custom styles, nor for items marked as Final Sale. Additionally, we do not accept returns on online orders in our physical stores.